Question 1

How much is shipping?

Accepted Answer

All UK mainland orders come with FREE delivery. For Scotland, Highlands, and remote areas, additional postage may apply based on shipping weight. European and international orders are charged at cost — we'll provide a quote before dispatch.

Question 2

How do I know which seal fits my car?

Accepted Answer

Each product listing includes compatible vehicle models and OEM reference numbers. You can search by your vehicle make and model, or contact our support team with your vehicle year, model, VIN number, and the product SKU — we'll confirm compatibility within 24 hours.

Question 3

What material are your seals made from?

Accepted Answer

All our weatherstrip seals are manufactured from premium EPDM (Ethylene Propylene Diene Monomer) rubber. Many products feature co-extruded metal reinforcement for enhanced durability and a factory-like fit. We do NOT sell PVC seals.

Question 4

Can I still change or cancel my order?

Accepted Answer

If your order hasn't been dispatched yet, yes — contact us immediately and we'll do our best to accommodate changes. Once dispatched, you can return items under our refund policy.

Question 5

When will my order arrive?

Accepted Answer

UK Mainland: 1-3 business days. Scotland/Highlands: 2-5 business days. Europe: 5-10 business days. Rest of World: 7-14 business days. All orders placed before 1pm are dispatched same day (Monday-Friday).

Question 6

Will I get a tracking number?

Accepted Answer

Yes, you'll receive a tracking number via email once your order has been dispatched. You can use this to track your delivery in real-time.

Question 7

Are your products OEM or aftermarket?

Accepted Answer

Our products are high-quality aftermarket parts manufactured to OEM specifications by ISO 9001:2008 certified facilities. They are designed to perform to the same standards as the original equipment parts, typically at 30-50% lower cost.

Question 8

Do you offer a price match guarantee?

Accepted Answer

Yes! If you find the exact same product at a lower price from another UK seller, we'll match that price. Simply contact us with a link to the competitor's listing and we'll adjust the price for you.

Question 9

How do I install a door seal?

Accepted Answer

Most of our seals are designed for easy DIY installation. Start by removing the old seal, clean the mounting surface thoroughly with isopropyl alcohol, then press the new seal into position working around the door frame. Check our blog for detailed step-by-step guides.

Question 10

What is your return policy?

Accepted Answer

We offer a 30-day return policy on all unused items in their original packaging. If the product is faulty or incorrect, we'll cover return shipping costs. Contact our support team to initiate a return.

Frequently Asked Questions